Coordinator, Crew Accommodations – Join American Airlines in Dallas-Fort Worth
Table of Contents
Start Your Journey with American Airlines
Location: Integrated Operations Center (DFW-SV02)
Posting Date: May 12, 2025
Requisition ID: 78894
Are you looking for a career that lets you see the world while making a meaningful impact? American Airlines is hiring a Coordinator, Crew Accommodations to join our dynamic Integrated Operations Center (IOC) in Dallas-Fort Worth. This is more than a job—it’s a chance to grow, learn, and contribute to the success of the world’s largest airline.
Why This Role Matters
As a Coordinator on our Crew Scheduling and Support team, you’ll play a critical role in supporting our frontline crew—pilots and flight attendants—by arranging their hotel and ground transportation accommodations. Your job ensures that our crews have a safe, comfortable place to rest so they can continue to deliver world-class service to our passengers. This role is essential to the operational efficiency of American Airlines, particularly during off-schedule operations and charter flights.
What You’ll Do
Your day-to-day responsibilities will include:
- Coordinating hotel and ground transportation logistics for crew members involved in variable-manning flights, charters, check airmen assignments, and those impacted by irregular operations.
- Partnering with hotel and limo vendors to ensure timely and comfortable accommodations.
- Making sure all arrangements comply with union agreements and internal corporate travel policies.
- Working directly with pilots, flight attendants, hotel partners, transportation services, and internal IOC teams to resolve issues quickly and efficiently.
- Assisting with data compilation and analysis to support monthly reports and operational improvements.
- Participating in investigations of crew debriefs related to accommodations or transportation, and helping identify root causes and solutions.
- Supporting departmental projects that improve efficiency, cost-effectiveness, and service quality.
What You’ll Bring to the Team
Minimum Qualifications
- High school diploma or equivalent
- 1–2 years of experience in the aviation industry or in a call center environment
Preferred Qualifications
- Bachelor’s degree in business, hospitality, aviation management, or a related field
- Background in project management
- Familiarity with interpreting union contracts and travel policies
- Prior experience in a large-scale operational environment, especially within an airline
- Strong problem-solving and strategic-thinking skills
- Clear, professional verbal and written communication abilities
- Comfort working both independently and collaboratively in a fast-paced environment
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and Google Workspace
- Adaptability to new systems, processes, and technologies
Skills and Competencies
What You’ll Enjoy as an American Airlines Team Member
When you join American Airlines, you’re not just starting a job—you’re starting a career with world-class benefits and a strong culture of inclusion and support.
Travel Benefits
You and your immediate family will have access to travel to over 365 destinations around the globe, thanks to our 6,800+ daily flights. Experience new cultures, reunite with loved ones, or plan weekend getaways at unbeatable value.
Health and Wellness
Your health matters from day one. You’ll receive medical, dental, vision, and prescription coverage, plus access to flexible spending accounts and virtual health consultations. Our wellness programs are designed to help you stay physically and mentally strong.
Financial Benefits
We offer a competitive 401(k) program with employer contributions (based on your role) starting after one year of employment. Our compensation structure is designed to reward dedication and results.
Additional Perks
- Employee Assistance Program
- Discounts on car rentals, hotels, cruises, and vacation packages
- Optional pet insurance for your furry companions
- Professional development opportunities through internal training and career advancement programs
A Culture That Celebrates You
At American Airlines, we believe our people are our greatest strength. We’re proud of our inclusive, diverse team culture that values each individual. Our 20+ Employee Business Resource Groups empower employees from all backgrounds to connect, collaborate, and grow—personally and professionally.
We celebrate authenticity and encourage you to be exactly who you are. Here, you can build your future while helping us move the world.
Ready to Make a Difference?
If you’re passionate about aviation, love solving problems, and want to play a key part in keeping our airline running smoothly, we’d love to meet you. Apply today and help us take care of the people who take care of our passengers.
Requisition ID: 78894
Location: Integrated Operations Center, DFW
For the Risk Analyst – Information Security Jobs at American Airlines, Click Here.
