Etihad Airways is Hiring: Reservation and Ticketing Agent Job in Abu Dhabi
Are you ready to take your career to new heights? Etihad Airways, one of the most prestigious airlines in the world, is offering an exciting opportunity for the role of Reservation and Ticketing Agent based at Zayed International Airport, Abu Dhabi.
If you are customer-focused, detail-oriented, and passionate about the aviation industry, this role might be the perfect fit for you. Let’s explore what this position involves and why you should consider applying.
Job Overview
As a Reservation and Ticketing Agent at Etihad Airways, you’ll be responsible for providing top-tier customer service while managing ticketing and travel documents for both Etihad and its partner airlines. This position ensures that travelers receive smooth and seamless services at every step of their journey.
You will work in a dynamic airport environment, directly supporting guests, handling ticket-related functions, and ensuring financial and service compliance.
Key Responsibilities
Here’s what you’ll be doing in this role:
- Issuing tickets and related travel documents for Etihad and other partner airlines.
- Using the Amadeus system to handle ticket issuance, re-issuance, and add-ons like baggage or seat selections.
- Managing transportation arrangements for guests affected by flight disruptions.
- Handling financial transactions, such as cash or credit card sales, and reporting them daily to the finance team.
- Preparing daily, weekly, and monthly sales and revenue reports.
- Managing stocks and inventory of manual ticketing tools like MCOs and EBTs for other airline partners.
- Taking care of petty cash transactions with proper documentation and replenishments.
- Assisting with finance queries, including chargebacks and reconciliations, with complete supporting documents.
Required Qualifications and Skills
To be considered for this role, you should meet the following requirements:
- A degree in any discipline, preferably in aviation, airline management, or a related field.
- Certification in ticketing and fare calculations from IATA or any recognized institution.
- At least 2 years of experience in an airline or aviation environment.
- Proficiency in English (spoken and written).
- Good knowledge of Microsoft Office, especially Excel.
- Comfortable working in rotating shifts, including nights and weekends.
Why Work at Etihad Airways?
Etihad Airways is known for excellence not just in flight services but also in how it treats its employees. Working with Etihad Airport Services – Ground division (EASG) means you’ll be part of a team responsible for passenger check-ins, baggage handling, boarding, and more at Zayed International Airport.
Here are some great reasons to apply:
- Competitive salary and benefits.
- Opportunity to work in a multicultural environment.
- Extensive career development and training.
- Exposure to world-class aviation practices and customer service.
About Zayed International Airport and Etihad Airport Services
Zayed International Airport in Abu Dhabi is a modern, well-equipped facility known for its safety, efficiency, and excellent passenger experience. Etihad Airport Services – Ground is the sole handler at this airport, offering comprehensive services for Etihad and other customer airlines.
All operations are based on three core principles:
- Safety and security
- Operational excellence
- Outstanding customer experience
By joining this team, you’ll contribute to a world-class airport environment and gain valuable hands-on experience in the aviation industry.
Who Should Apply?
If you have a passion for aviation, love working in a fast-paced environment, and enjoy solving problems while assisting travelers, this role is ideal for you. Past hires for similar roles have had experience as:
- Reservation Agents
- Guest Service Agents
- Front Desk Supervisors
- Airline Ticketing Specialists
Most successful candidates had 4 to 8 years of experience, though even those with less experience but the right attitude are encouraged to apply.
How to Apply
Etihad makes it easy to match your resume and skills with open roles. To apply for the Reservation and Ticketing Agent job, visit the official Etihad Careers page and upload your updated resume. You can also set alerts for similar roles based on your qualifications.
Conclusion
Etihad Airways is offering an amazing career opportunity for motivated individuals to join as Reservation and Ticketing Agents at Zayed International Airport. This position is more than just a job—it’s a gateway to a global career in aviation. If you are detail-oriented, love customer service, and want to work in a prestigious airline, this is your chance.
Important Notice for Job Seekers
Most job openings are available for about two weeks. If you apply late, the position may be filled and the apply link mentioned above might not work.
Please don’t get discouraged—new jobs are posted regularly. We recommend applying early and staying connected with us for the latest aviation job opportunities worldwide.Thank you for your patience and good luck!
