Apply Now: Full-Time Customer Service Officer Role with Career Growth Opportunities!
Customer Service Officer (Full-Time Opportunity)
Are you passionate about delivering excellent customer experiences and looking to build a meaningful career in the travel industry? A leading travel solutions company is actively hiring Customer Service Officers for its North Jakarta and Yogyakarta offices. Whether you’re a fresh graduate or have previous experience, this full-time opportunity is your gateway to a dynamic and fulfilling career.
Job Overview – What You’ll Be Doing
As a Customer Service Officer, you’ll be the first point of contact for customers, helping them with inquiries, solving issues, and ensuring they enjoy a seamless experience from start to finish.
Key Responsibilities:
- Respond to customer queries via phone, email, and live chat in a professional and timely manner
- Identify customer needs and guide them on using platform features efficiently
- Troubleshoot and report product issues by testing various scenarios
- Monitor and respond to customer complaints on social media platforms
- Educate users about new features and functionalities
- Conduct after-sales follow-ups to enhance customer satisfaction
- Ensure timely resolution of technical issues through follow-ups
- Collaborate with internal departments to provide accurate solutions
Qualifications – Who Can Apply?
This role is open to a wide range of candidates. Fresh graduates are encouraged to apply and training will be provided.
Minimum Requirements:
- Proficient in English (spoken and written)
- Knowledge of a second language (other than Indonesian or English) is a bonus
- Basic to advanced computer skills
- Familiarity with help desk software and remote support tools is a plus
- Excellent communication and problem-solving skills
- Must be patient and tolerant, especially while handling complex issues
- Willing to be placed in North Jakarta or Yogyakarta, depending on your residence
Preferred (But Not Mandatory):
- Previous experience in customer service, call center, or support roles
- Understanding of the travel industry and related platforms
- Ability to multitask and stay organized under pressure
Why Join Us?
Working as a Customer Service Officer in the travel industry offers long-term career potential and valuable real-world experience.
Benefits of This Role:
- Full-time employment with growth prospects
- On-the-job training and mentorship
- Chance to interact with customers from around the globe
- Gain hands-on experience with support tools and travel platforms
- Work in a collaborative, fast-paced environment
- Contribute directly to customer happiness and business success
Work Locations – Choose Based on Your Domicile
We are hiring in two vibrant cities:
- North Jakarta: Ideal for candidates living in Greater Jakarta
- Yogyakarta: Perfect for applicants based in Central Java
Your work location will be assigned based on where you live, making commuting convenient and stress-free.
How to Apply for Customer Service Officer Position
Are you ready to step into a career that makes a difference?
✅ Prepare your updated CV
✅ Include a short cover letter highlighting your strengths
✅ Click the “Apply Now” button below or send your application via email
Deadline to apply: [Insert application deadline if available]
Final Thoughts
This is more than just a customer support role — it’s your chance to build a career in a globally growing sector. Whether you’re looking to start fresh or take the next step in your career, this Customer Service Officer job offers the perfect mix of professional growth, skill-building, and personal satisfaction.
Important Notice for Job Seekers
Most job openings are available for about two weeks. If you apply late, the position may be filled and the apply link mentioned above might not work.
Please don’t get discouraged—new jobs are posted regularly. We recommend applying early and staying connected with us for the latest aviation job opportunities worldwide.
Thank you for your patience and good luck!
